VCE ITIL-4-SPECIALIST-HIGH-VELOCITY-IT FILE | ITIL-4-SPECIALIST-HIGH-VELOCITY-IT REAL QUESTION

Vce ITIL-4-Specialist-High-velocity-IT File | ITIL-4-Specialist-High-velocity-IT Real Question

Vce ITIL-4-Specialist-High-velocity-IT File | ITIL-4-Specialist-High-velocity-IT Real Question

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which is an example of planning for value co-creation?

  • A. Defining KPIs for service quality that align with internal team objectives
  • B. Documenting user feedback in a service improvement register
  • C. Setting expectations with a vendor for service delivery
  • D. Agreeing with a customer the service desk team's response times for each method of user contact

Answer: D


NEW QUESTION # 35
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as a part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered. Which technique would allow this organization to BEST understand the external factors that could influence this decision?

  • A. PESTLE analysis
  • B. the cynefin framework

Answer: A


NEW QUESTION # 36
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

  • A. Service offering
  • B. Service consumption
  • C. Service relationship management
  • D. Service provision

Answer: C


NEW QUESTION # 37
Which activity does a service provider carry out as part of the "explore step of the customer journey" ?

Answer:

Explanation:
Analysing potential customers patterns of business activity


NEW QUESTION # 38
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application, and believe that it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system. How can a 'service mindset' improve the situation?

Answer:

Explanation:
By encouraging users to understand the features of the new application, and how it can contribute to achievement of the enterprise&#39;s objectives


NEW QUESTION # 39
......

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